Return Policy

Return Policy
14-Day Risk-Free Trial
Customer satisfaction is our top priority.

We offer a 14-day return policy from the date of receipt, giving you enough time to try the products.

To start a return, please contact customer service at asiakaspalvelu@viralo-Helsinki.com.

Order Cancellation:
Orders can be cancelled free of charge IF the order has not yet been processed in our system.

If the order has already been processed, unfortunately, it cannot be cancelled, and any returns will be handled according to our standard return procedures.

Returns: 

>>> To initiate a return, please contact asiakaspalvelu@viralo-Helsinki.com <<<

Uncollected Packages:
A €9.90 charge will be applied for uncollected or refused packages to cover the costs incurred. The package will be held at the pickup point for seven days before being returned to us. Please note that if you wish to return the package, you must first collect it and then follow our return instructions. Failing to collect the package from the Post Office or refusing delivery does not count as a return.

Uncollected packages are not eligible for our standard return policy.

If the return is due to our error (e.g., wrong products, quality issues), you will not be charged the return shipping fee.

If the return is due to a customer issue (e.g., you don't like the product, ordered the wrong item/size), the return shipping cost will not be refunded.

A 10% restocking fee may be charged from the purchase price.

Damaged Shipments:
We will fully refund any damaged packages.

If you receive a damaged product, please contact asiakaspalvelu@viralo-Helsinki.com to arrange for a replacement.

Packages Sent to the Wrong Address:
Always check that your delivery address is correct. Once an order is placed, unfortunately, we cannot change the address or any other details.

Please note that Viralo-Helsinki is not obligated to offer a refund if the customer has provided the wrong delivery address.

If you wish to return your package, please contact asiakaspalvelu@viralo-Helsinki.com to receive a return form with all the necessary return details!